Are your technicians/employees licensed, bonded, and insured?
Yes. All of our technicians are fully licensed for the services they perform. For your protection and peace of mind, our company is fully bonded and insured, and all employees are covered by Workers' Compensation insurance. We can provide proof of insurance upon request.
How do you screen and vet your service staff?
The safety and trust of our clients is our top priority. Every employee undergoes a rigorous screening process that includes
What is your process for handling a service call, from booking to completion?
You can book an appointment online or by phone. We will provide an upfront estimate or quote for the service.
What is your warranty or guarantee on your services?
We stand behind the quality of our work. We offer a standard [e.g., 90-day to one-year] warranty on all parts and labor. If an issue related to our service or repair occurs within this period, we will return and fix it at no additional cost. The specific warranty period will be clearly noted on your invoice.
What is your cancellation or rescheduling policy?
We understand that plans change. We request that you provide at least [e.g., 24 to 48 hours] notice for any cancellation or rescheduling requests. Cancellations made with less notice may be subject to a small cancellation fee of [Insert Fee, e.g., $50] to cover administrative and scheduling costs.
Do I need to be home for the service appointment?
For most initial and major repair appointments, we prefer you or a trusted adult be present to answer questions and authorize the work. However, for smaller, pre-approved services (like recurring lawn care or specific repairs), we can often work while you are out, provided clear access is arranged
How will I be billed, and what forms of payment do you accept?
For standard services, billing is processed only after the work is completed and you have approved it. We accept all major credit cards, debit cards, and cash. For larger projects, we may require a deposit upfront, which will be detailed in your service agreement.
What should I do in the event of a home emergency ?
For immediate emergencies, we recommend you first take steps to secure your home
