Job Details

The Customer Support Executive will be responsible for handling customer queries through calls, chats, and emails. The role includes providing product information, resolving issues related to orders, assisting with returns/exchanges, and ensuring excellent customer satisfaction for both retail and online clients.

Minimum 12th pass is required. A Bachelor’s degree in any stream will be preferred. Candidates with training in customer service or communication will have an added advantage.

0–2 years of experience in customer service, call center, or retail support. Freshers with strong communication skills are also welcome.

Excellent verbal and written communication skills.

Patience, problem-solving ability, and a customer-first approach.

Basic computer knowledge (MS Office, email, chat handling).

Ability to multitask and work under pressure during peak hours.

Attractive salary with performance-based incentives linked to customer satisfaction. Benefits include:

• Employee discounts on GRMGO jewelry.

• Paid leave and festival allowances.

• Training and skill development in customer handling.

• Opportunities for promotion to Team Leader roles.

Eligibility Check

• Ensure you meet the educational and skill requirements mentioned above.

Document Submission

• Updated resume with correct contact details must be submitted.

• Identity proof and education certificates required for verification.

Probation Period

• All new hires will undergo a 3-month probation period for performance evaluation.

Work Expectations

• Must be flexible to work in shifts, weekends, or festivals, based on customer demand.

• Commitment to professionalism, courtesy, and timely responses.

Code of Conduct

• Respect towards customers and colleagues is mandatory.

• Misbehavior or negligence in handling customers will not be tolerated.

Salary & Benefits

• Salary will be finalized based on skills and performance.

• Incentives, discounts, and paid leave will be offered as per company policy.

Growth & Opportunities

• Consistent performers can grow into Senior Customer Support Executives or Support Team Leaders within GRMGO.